Can 911 Respond to Mental Health Crises?
Up to 15% of calls to 911 involve people having a mental health breakdown, yet many call centers, especially in rural areas, have no one with any training on what to do or who to dispatch in those cases.
Consolidating 911: Where do we draw the line?
Expensive tech built for cell phones has pushed 911 call centers to consolidate, but will it cost lives when a far away worker with no local geographic knowledge takes your call?
